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Rafael Ramos

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Articles

Recent activity by Rafael Ramos

  • My laptop needs to be replaced, what do I do?

    Summary What to do when a laptop has been damaged or needs repair. To contact IT when your computer has accidental damage from a drop, spill, or other inadvertent damage, submit a ticket here.   Se...

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  • Conference Rooms

    You will need to provide your own laptop, tablet, or presentation-capable smartphone.  Depending on your brand or model, you will need to bring an appropriate VGA adapter to connect your device to ...

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  • MacBook battery inflates

    Error description: The bottom of the MacBook and the keyboard curve outwards. Solution: Unfortunately, your MacBook is irreparably damaged and you should disconnect your MacBook directly from the ...

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  • POS 7 does not turn on.

    Error description: POS 7 does not turn on. Solution: The mains plug is not plugged into a power outlet that has voltage.Insert the mains plug of the supplied mains cable into a grounded socket ...

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  • Requesting a new PC

    Purpose Follow the steps below to acquire a PC if you are in one of the following departments that have been approved by Finance and IT. Steps: 1)  Open a ticket, including the following:  CC your...

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  • Requesting a new Mac

    Please submit a request to our support team to request a new Mac. Please note that you will require approval from your manager and approvals from IT and finance before it can be procured. Please no...

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  • How can I view/get a copy of an invoice?

      These instructions will show you how you can access a copy of your invoices. You can view your entire Invoice history directly through your 123 Reg Control Panel, where you can also have them ...

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  • Delivery delay due to bad weather

    In cases of extreme inclement weather, the deliver of your order may be delayed. The following delays can be expected:  For Standard Delivery (normally 3-5 days), expect up to 2-days delay. For Pre...

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  • Report a lost or stolen ID Badge

    Lost or stolen ID cards should be reported to the IT Support Office where a replacement card can be obtained. There is a $30.00 replacement fee, payable by debit or credit card only, for lost or st...

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  • What To Do if Your Computer is Lost or Stolen

    Summary If your laptop computer or mobile phone (even personal laptop / mobile phone) is lost or stolen please contact IT immediately. We'll send a remote wipe command for the data on your laptop ...

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